Melbourne Paediatric Specialists

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Frequently Asked Questions

Patient FAQs

Find Answers to Common Questions About …

Making An Appointment →Fees & Billing →General FAQs →

FAQs

Making an Appointment

Do I need a referral to see a Medical doctor (eg Paediatrician) at Melbourne Paediatric Specialists?

YES:
You must have a valid referral from your GP or other doctor/medical specialist to see one of our paediatricians or paediatric sub-specialists at Melbourne Paediatric Specialists.

Referrals from your GP are generally valid for 12 months. Referrals from other doctors (other specialists) are valid for 3 months.

You will also need a referral letter from your GP to be eligible for a Medicare rebate which should cover at least part of the cost of your appointment.

You can get more information about referrals from the Victorian Government website:
https://www.betterhealth.vic.gov.au/health/ServicesAndSupport/seeing-a-specialist

Referrals to see one of our doctors at Melbourne Paediatric Specialists must be uploaded onto our website via the New Referrals/New Patients Online Form before an appointment can be made.

New Patients + New Referrals →

Do I need a referral to see one of the allied health team (e.g. speech pathologist, physiotherapist, psychologist)?

NO:
Patients do not need, but may have, a referral letter to see an allied health practitioner.

However, additional information such as a relevant medical report may be helpful if provided to enable an appropriate appointment to be made.

To get the most out of your appointment, please see the information about each of our allied health team members on our website.

New Patients | Allied Health →

I have a referral to see a Paediatrician but I am not sure who I should make the appointment with?

It is important for you to make an appointment with the right doctor for your child. The best advice is to check our individual doctor profiles before making an appointment. Each of the doctors at our clinic have different areas of expertise and may have particular clinical interests.

You should also ask the GP or medical doctor who provided the new referral, if they can recommend someone.

Who We Are | Paediatricians →

How long will I have to wait for my child to be seen by a doctor at Melbourne Paediatric Specialists? What is the average waiting time for a new patient appointment?

The waiting time for new patient appointments in particular, varies depending on the individual paediatric medical specialist you would like to see.

Melbourne Paediatric Specialists aims to provide the earliest possible appointment for you and your child.

Once we receive your referral, the next appointment available to see the preferred specialist will be scheduled and you will be notified regarding the date and time of this appointment as soon as possible.

What if I don't have a copy of my child's new referral letter? Can I still request an appointment?

NO.
You MUST have a copy of your child’s referral that you can upload via our online form.

A Referral Letter is required to enable you to complete our online new patient form and request an appointment with one of our Paediatric Specialists.

If you do not have a referral as yet, please speak to your child’s GP or other medical doctor about getting a referral letter written to one of our paediatric specialists.

Can I call the clinic instead to arrange a new appointment for my child?

NO.
In order to request a new or first appointment with one of our doctors, Melbourne Paediatric Specialists requires you to complete the initial details and request for an appointment online including uploading your referral. This will enable our staff to review your referral and assign an appropriate appointment for you and your child.

New Patients + New Referrals →

What happens after I submit the form with my child's details and copy of referral letter?

After you submit your information via our New Referrals + New Patient Form, the staff at Melbourne Paediatric Specialists will review your referral and request for an appointment for your child. This will occur during business hours.

Once your details and referral have been confirmed, you will then receive a SMS text message from the practice that includes a link to our Online Patient Portal where you can continue to complete a full patient registration for your child.

How do I make a new appointment to see one of the Allied Health Practitioners?

To make an appointment to see one of our Allied Health practitioners please use our Online Form – “New Patient Appointments – Allied Health

New Patients | Allied Health →

Our Allied Team includes:

  • Paediatric Clinical Neuropsychologists
  • Paediatric Clinical Psychologists
  • Paediatric Dietitian
  • Paediatric Physiotherapist
  • Paediatric Speech Pathologists

How can I schedule or request a Follow-up or Review Appointment with my child's doctor?

To request a Follow-Up or Review Appointment, please use our Existing Patient Enquiries Form
You will be able to select Follow-Up Appointments as the reason for your enquiry and also for which Practitioner it relates to.

This is the best way to contact our Practice team to request or reschedule another appointment if required.

Existing Patient Enquiries Form →

FAQs

Fees and Billing

Does Melbourne Paediatric Specialists offer Bulk-Billing for patient appointments?

NO:
We are a private billing clinic and we do not offer bulk billing.

We are a group of specialist doctors and allied health clinicians that are committed to providing services with fees as low as possible. However, there may be some reduced out of pocket costs for Healthcare card holders.

New Patients + New Referrals →

What are the payment options for appointments including for Telehealth?

You will be requested to pay the full amount for the consultation on the day of your appointment.

We use EFTPOS to receive payments and through Medicare online we will be able to automatically credit the Medicare rebate directly to your account.

NOTE: Due to COVID19 Restrictions and to help in maintaining a healthy and safe environment for both our staff and patients, many Telehealth Consultations are currently being offered for our patients in place of Face-to-Face Appointments. These consultations are conducted through a 3rd party Telehealth platform. At times this we have experienced minor difficulties with the payment process on this platform and we apologise to our patients and families if this has affected you. Please contact us via our Existing Patient Enquiries Form and select “Billing” if you have a problem or concern.

Existing Patient Enquiries Form →

Will the Medicare rebate be processed and claimed on my behalf?

YES:
The admin team at Melbourne Paediatric Specialists will claim the Medicare rebate electronically on your behalf once the full amount for your consultation has been paid.

NOTE: A claim for your Medicare rebate can only be processed if the following requirements have been met:

  • You have a valid referral: from your GP or other doctor/medical specialist to see one of our paediatricians or paediatric sub-specialists at Melbourne Paediatric Specialists.
    Referrals from your GP are generally valid for 12 months.
    Referrals from other doctors (other medical specialists) are valid for 3 months.
  • You are enrolled in Medicare and have provided your Medicare number to Melbourne Paediatric Specialists when you registered as a “New Patient”.
  • The fee required for your consultation/appointment has been paid in full.

What are the fees to see a specialist doctor or allied health team member at Melbourne Paediatric Specialists?

The individual fees charged to patients are set by each of the doctors and allied health team members at Melbourne Paediatric Specialists and will also vary according to the type and/or length of appointment.

Online Enquiry Form

For our Current Patients

Use this form if you have a question or need further information about any of the following topics:

  • Requesting a Medical Report / Medical Information
  • Repeat Prescription for current medications
  • Medical Results – Eg Imaging &/or Pathology
  • Appointments (Follow-up &/or Review appointments, Cancellations &/or Rescheduling an appointment)
  • Billing (Payment &/or Fees)
  • Other… (something else not shown above?)

FAQs

General Patient FAQs

Where is Melbourne Paediatric Specialists located?

Melbourne Paediatric Specialists at the Children’s is co-located at the Royal Children’s Hospital (RCH) site at 48 Flemington Road, Parkville.

Our street and postal address is:

Suite 4.3, Level 4
48 Flemington Road
PARKVILLE VIC 3052

Open in Google Maps

For more information about our location, getting to the clinic, locating our building entrance etc please visit the following page:

Clinic Location →

Is there parking available near the clinic?

There is metered street parking available in the surrounding area and paid secure undercover parking available on site:

FOR MORE INFORMATION VISIT:
https://www.rch.org.au/info/az_guide/Car_parking/

How long will my appointment last?

The length of time taken for your appointment will depend on the type of consultation booked and/or required.

Appointment times can vary from a brief review appointment (10 – 15 minutes), upwards to a 1 hour appointment for an extended first consultation. You can confirm how long your appointment might last prior to your scheduled appointment by using our Existing Patient Enquiries Form and selecting “Follow-Up Appointments”.

Existing Patient Enquiries Form →

What should I bring to my first appointment?

It is important that you bring any documentation to your appointment including

  1. Original copy of your child’s referral
  2. Any additional medical reports
  3. Any copies of pathology &/or imaging test results

There may be an additional waiting time before you see the doctor for your appointment.
We recommend that you bring something to help keep your child entertained (ie favourite book or toy, comforter, iPad etc) and something for you to read also.

What if my child is unwell on the day of the appointment?

With the current Covid19 restrictions, we cannot see children who are unwell on the day of their appointment.

If you or your child has a fever, cough, sore throat or is generally unwell, please contact our practice. We may be able to set up a telehealth consultation on the day.

Can I bring other children and/or members of the family to the appointment?

Melbourne Paediatric Specialists does have a large waiting room and your other children are welcome. It may be worth considering bringing a relative or a friend to help supervise your other children if required, as this will assist you to more fully concentrate during your child’s consultation with our specialists and/or allied health care team.

MAKING AN APPOINTMENT WITH A PAEDIATRIC SPECIALIST

New Appointments can be made with all our Paediatricians and Paediatric Sub-specialists at Melbourne Paediatric Specialists. If your GP has not provided an individual specialist's name but provided a general referral, ie to a 'Paediatrician' you can choose the doctor you want to make the appointment for from the list of specialists who practice at Melbourne Paediatric Specialists.

VIEW PROFILES:
Paediatricians &
Paediatric Sub-Specialists
WHO WE ARE →